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Lots of Satisfied Customers

“An amazing Combination of down-home friendliness and absolute professionalism. I had a few glitches in an old insurance policy and Ashly and Michael helped to get the right policy for me, I would recommend them to everyone!”

Carol Bond

“Micheal has been such a pleasure to work with. He is conscientious and always takes care of any changes or questions we send. I feel he goes the extra mile to take care of my insurance needs. You can depend on him to give you great customer service. Thank you Michael.”

Eileen Nelson

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Frequently Asked Questions

Answers to most questions can be found through our FAQs section below. If you still need help, but want to talk to an actual human being, you’re in luck! We have real live humans behind our phones ready to help you.

  • HOW DO I PAY MY BILL?

    Most insurance carriers allow you to pay online. Here are the payment links for some of our carriers:

    If you can’t find your policy number or carrier, you can always call our service department at 208-642-9565 and we can help you make a payment over the phone.

  • HOW DO I FILE A CLAIM?

    Typically, before filing a claim you’ll want to get an estimate of the damages before making permanent repairs. For home claims, consider calling a plumber or roofer to stop any issues that may cause permanent damage like an active leak.

    If you need to file a claim, make sure to call us first! Our team will help you determine if a claim should be filed and connect you with the insurance carrier to start the claims process. We will even follow up throughout the claim if needed.

    Call 208-642-9565 for our dedicated Claims Advocacy team to help walk you through this process.

  • HOW DO I GET MY AUTO ID CARDS?

    Most carriers have mobile apps you can use to request your ID cards. The best way to determine if your carrier has a mobile app is to simply Google them. You will likely be instructed to create a customer login. Once you’re set up, you will be able to request your ID cards.

    You can also send your request to payette@fignow.com or call our service department at 208-642-9565.

  • HOW DO I CHANGE MY MORTGAGE COMPANY?

    If your mortgage company has changed, simply give us a call to let us know. Changes are a common occurrence, and most mortgage companies do not inform the insurance carriers when they make a switch. It’s very important for us to have the correct mortgage information on the insurance policy so your coverage doesn’t get interrupted.

    Give us a call today at 208-642-9565 so we can help make a seamless transition.

  • HOW DO I ADD SOMEONE TO MY POLICY?

    Give us a call. We ask that you have the following information handy because we are going to ask for it.

    • Policy holder’s name and the name of the driver you would like to add.
    • Policy number or address.
    • What cars are being removed or added (if any) and their VIN numbers.
    • Specify coverage- will you need more? You can also choose to keep it the same as the other vehicles on your policy.

    For any and all driver related changes to your policy, give us a call at 208-642-9565.

WHAT IS A DEDUCTIBLE?

A deductible on your insurance policy is what you pay out of pocket before the insurance kicks in. This is to prevent extremely small claims from being filed as insurance is for larger emergencies. For example, if your auto deductible is $250 and you have $2,000 in damages, the insurance company will pay the contractor repairing it $1,750, and you would pay your $250 deductible.